Shipping policy

Subtle is committed to ensuring your order is processed and delivered in a timely and reliable manner. The following policy outlines our shipping procedures, timelines, and responsibilities.

Order Processing & Delivery

Processing Time
All orders are processed within 1–5 business days. Upon shipment, customers will receive a confirmation email containing tracking information.

Delivery Options
We offer both standard and expedited shipping methods. Delivery timeframes vary depending on the destination and shipping method selected at checkout.

  • Standard Shipping: 5–7 business days
  • International Shipping: We ship to international destinations. Delivery times and associated costs vary by region, and customs duties may apply in accordance with the destination country's regulations.

International Customs & Duties

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. Under this arrangement:

  • Import duties, taxes, and customs clearance fees are excluded from the purchase price.
  • Such fees are determined by the customer's country of residence and remain the responsibility of the customer.
  • Subtle assumes no liability for customs fees, import delays, or related charges incurred during international transit.

Should a shipment be refused or left unclaimed due to unpaid customs charges:

  • The order will not be eligible for a refund.
  • International shipments cannot be returned to Subtle once dispatched.

In accordance with applicable customs regulations, we are required to:

  • Declare the accurate value of each order on all customs documentation.
  • Include a commercial invoice with every international shipment.

Subtle is unable to mark packages as gifts or misrepresent declared values under any circumstance. The release of international packages is subject to the sole discretion of the receiving country's customs authority, and delivery may be delayed or denied without prior notice. We encourage customers to consult their local customs office prior to placing an order to determine any applicable fees or restrictions.

Pre-Order Items

Select products are made available on a pre-order basis and will be clearly identified as such on the relevant product page.

  • Orders containing both in-stock and pre-order items will be held and shipped together once all pre-order items are ready for dispatch.
  • Estimated shipping timeframes for pre-order items are listed on the product page and are subject to change based on production schedules and material availability.
  • Customers wishing to receive in-stock items without delay are advised to place a separate order for those items.
  • All pre-order purchases are final. Please refer to our Refund Policy for additional detail.

Failed & Returned Deliveries

Subtle is not responsible for orders that are delayed, misdelivered, or returned as a result of an incorrect, incomplete, or undeliverable shipping address provided by the customer at checkout.

If a package is returned to us as undeliverable, including but not limited to incorrect address, refused delivery, or failure to collect within the carrier's designated pickup window, we will attempt to contact the customer using the information provided at checkout. Customers have 7 days from the date of our first contact attempt to respond with a corrected address or alternate instructions.

  • If the customer provides a corrected address within this window, the order will be reshipped at the customer's expense, covering the cost of a new shipping label.
  • If no response is received within 7 days, the order will be eligible for store credit only, less the cost of original outbound shipping. No cash or original payment method refunds will be issued for orders returned due to address error or non-collection.

Subtle does not offer free reshipment for packages returned due to customer error. This policy does not apply to packages lost or delayed due to carrier error, which are handled on a case-by-case basis.

Shipping Charges

Shipping costs are calculated at checkout based on the customer's selected delivery method and destination.

Order Tracking

A tracking number will be provided via email once the order has been dispatched.

For any questions regarding an order or its shipping status, please contact us at contact@teamsubtle.com.