Refund policy
Refund & Return Policy
Last updated: July 2026
All sales made through Subtle are final. Refunds are not issued for change of mind or accidental purchases. Where a return is approved, it will be issued as store credit rather than a refund to the original payment method, except where explicitly stated otherwise in this policy.
1. Exchanges & Store Credit
Customers who receive an incorrect size may request an exchange or store credit within 14 days of the delivery date.
To be eligible, the item must be returned in its original, unworn condition, including:
- No stains, odors, pet hair, or signs of wear
- All original tags attached
- Original packaging included
Items worn beyond a brief try-on will not be accepted.
Size exchanges apply to standard, in-stock products only. Limited edition and pre-order items are not eligible for exchange; refer to Section 3 for details.
Customers are responsible for return shipping costs. Once the returned item has been received and inspected, and confirmed to meet the conditions above, we will process the exchange or issue store credit accordingly.
2. Damaged, Defective, or Incorrect Items
Customers are asked to inspect their order promptly upon delivery. If an item arrives damaged, defective, incorrect, or otherwise unacceptable, please contact us as soon as possible with photographs and a description of the issue.
Delayed reporting may affect our ability to verify the timing or cause of the damage, and as a result, may affect eligibility for a claim.
Once a claim has been reviewed and approved, we will issue a replacement item or store credit.
3. Pre-Orders & Limited Edition Items
All pre-order and limited edition sales are final. As production begins immediately upon order placement, these items cannot be cancelled, modified, refunded, or exchanged for sizing.
If a pre-order or limited edition item arrives damaged, defective, incorrect, or is lost in transit, the customer may be eligible for store credit once the claim has been reviewed and approved.
In certain circumstances, we may approve a refund to the original payment method as an exception to our standard store credit policy. Any such refund can only be issued to the original card or payment method used for the order; refunds to an alternate card or account cannot be accommodated under any circumstances.
4. Uncollected Orders
Customers are responsible for collecting their parcel within the shipping carrier's designated collection window. Orders that are abandoned, unclaimed, or returned to sender due to non-collection may not be eligible for replacement, exchange, or store credit.
5. Contact
For return, exchange, or store credit inquiries, please contact:
Subtle Email: contact@teamsubtle.com
.